Laurie Cozart
MCC, MCNLP, Executive Coach, Speaker, Instructor

About this Course

We are wired to connect. Neuroscience has discovered that our brains' very design makes it sociable, inexorably drawn into an intimate brain to brain linkup whenever we engage with another person."  Daniel Goleman – Prologue – Social Intelligence

Emotional and Social Intelligence (ESI) is defined as a set of competencies demonstrating the ability one has to recognize their behaviors, moods, and impulses, and to manage them best according to the situation. This course will give you the tools you need to be emotionally and socially intelligent in your workplace.

Having the ability to master ESI gives employees a distinct advantage in their positions. It allows them to access their emotional center while managing their relationships with their team members. Competencies associated with emotional and social intelligence are often what separates an average performer from a great one. And, unlike our overall intelligence, emotional intelligence can be learned and improved over time. 

In this course, we will explain the value of emotional and social intelligence for professional success. We'll assess current emotional and social intelligence skills and you will discover the Foundational 4 Quadrants of Emotional and Social Intelligence (ESI) to understand, use and manage emotions. We will explain how stress can impact application of emotional and social intelligence skills, and reflect upon needed actions to take to create connections and build relationships for greater professional effectiveness.

Associate Professor Marcus O’Donnell
Pro Vice-Chancellor, Teaching and Learning, Deakin University)

Discover how to build resilience skills to empower your life and career.

In a fast-paced world facing complex global challenges, resilience skills are no longer desirable – they’re crucial.

Having a high level of professional and emotional resilience enables you to thrive in the face of stressful situations at work, and in life in general.

On this course, you’ll learn what resilience is. You’ll explore the capabilities, skills, and self-care practices that contribute to building resilience. You will develop resilience skills for yourself, so you’re ready to meet both professional and personal challenges.

What topics will you cover?

• Overview of resilience and why it’s important

• Steps to becoming more resilient

• Building resilient capabilities and skills

• Building resilient self-care practices

• Building resilient values and engagement

Extreme weather events, wars, famine, and environmental destruction are just a few of the wicked problems faced by humanity. 

That’s why in 2015 the United Nations adopted the 2030 Agenda for Sustainable Development. This agenda includes 17 Sustainable Development Goals (SDGs) that target the big challenges such as how to eliminate poverty, how to protect the environment, and how to bring about peace. Every member state committed to achieving these goals by 2030. 

What can businesses do to counter climate change and create a sustainable business culture? Why is this relevant for business anyway? Explore how business can contribute to a better future for people AND the planet without giving up profits. 

This course has been developed by Rotterdam School of Management at Erasmus University (RSM). It focuses on the role of businesses in achieving the SDGs. You will gain insights from leaders of international companies and academics in business and management who will guide you through the issue of how businesses can contribute to the SDGs. 

After completing this course you will: 

• know what the SDGs are, why they are important, and how each individual can be an agent for positive change in the world; 

• understand the role of business in the transition to sustainable development to create a prosperous future for all; 

• be able to identify the interconnectedness of the SDGs and the challenges behind solving them; 

• know how management insights can contribute to the SDGs; 

• be able to evaluate the effectiveness of current business strategies in contributing to the SDGs; 

• develop a positive, critical, aware, and courageous attitude towards the SDGs. 

Course Overview

The evolution of design has seen it become a discipline no longer limited to the concerns of a singular, specific domain and develop to become a pathway for solving complex, nonlinear problems. Design is becoming a capability-enhancing skill, equipping people with the ability to deal with uncertainty, complexity, and failure.

In this course, we demonstrate how you can use design as a way of thinking to provide strategic and innovative advantages within your profession. Suitable for anyone who is curious about design and translating the processes and tools of design thinking into innovative opportunities, over 5 weeks we explore, apply and practice the design process: think, make, break and repeat.

Through introducing theoretical concepts and examining industry case studies with leading Australian design firms, we investigate design as learning about the context (the thinking part), building prototypes as tangible representations (the making part), and testing potential solutions (the breaking part). We build on this by showing the productive value of moving through the process quickly and often (the repeating part), to improve ideas and develop new insights. 

Throughout the course, you will follow us through three of Australia’s most exciting design offices and learn from practicing designers and leaders in design. This insight into the industry will enable you to develop a comprehensive understanding of design and the role it can and does play within the innovation landscape. You will leave this course with a set of practical tools and techniques to apply to situations within your own professional context, to translate problems into opportunities and solutions, and ultimately to innovate through design.

Description

• 2 Videos
• 4 Readings
• Quiz

Description

• 2 Videos
• 2 Readings
• Quiz

Course Overview

This course will teach you an inbound approach to sales that focuses on being helpful, not salesy. By the end of this course, you'll be able to prospect for new business, qualify for high-quality prospects, book meetings with decision-makers, handle buyer's objections, and negotiate and close a deal. By following this process, you'll be able to jumpstart your career in sales with tactical tips and advice to run an effective sales playbook.

Free accounts you'll need to go through this course:

• HubSpot Academy: https://hubs.ly/H0dM-NY0 
• LinkedIn: https://linkedin.com 
• Gmail: https://google.com/mail/ 
• About.me: https://about.me/  

In this module, we'll introduce how to find businesses to sell to, referred to as prospecting. We'll cover basic prospecting techniques on Google, social media, networking events, and more passive prospecting through simple inbound marketing for salespeople. There are further readings to learn about other prospecting tactics, activities for you to complete, and assessments to take.

Learning Objectives

• Generate prospects through Google search, social media, and inbound marketing.
• Get set up on HubSpot CRM to collect prospects.
• Identify prospecting tactics on Google and LinkedIn.

Syllabus

• 5 videos
• 5 reading material
• 3 Activities
• 1 quiz

In this module, you're going to learn about the importance of the exploratory call and how that helps you further qualify your prospects through conversation. You'll get scripts and phrases to help you run the call and get the information you need while building a relationship with your prospects. There are further readings to learn about other prospecting tactics, activities for you to complete, and assessments to take.

Learning Objectives

• Effectively plan for a prospecting call.
• Distinguish between an unqualified and a qualified good fit lead.
• Demonstrate each step in the GPCT methodology.

Syllabus

• 6 Videos
• 3 Readings
• 2 Activities
• 1 Quiz

Junko Takagi

Course Overview 

Diversity is a fact. It is also paradoxical. We need to be capable of seeing and hearing differences in order to reap the benefits of diversity. But seeing and hearing differences hone our discriminating reflexes and can also lead to discrimination. If you take this MOOC, you will understand this paradox, understand its dynamics and identify ways to manage it, so that you can better channel the diversity potential in the workplace for greater performance and innovation.

Syllabus

• 11 videos
• 2 readings
• 2 practice exercises
• Evaluation Quiz

Week 2; Categorization & Diversity Perceptions

Syllabus

• 4 videos
• 3 reading
• Other texts
• Peer graded assignments
• Peer review

Week 3; Disrupting with Diversity

Syllabus

• 5 videos,
• 2 readings
• 1 quiz

Week 4; Diversity & Inclusion Around the World

Syllabus

• 5 videos 
• 4 readings
• 1 quiz
• Peer graded assignments
• Peer review

Junko Takagi

Categorization and Diversity Perceptions

Now that you have a solid understanding of diversity and inclusion concepts, this second leg of the learning journey is all about you within an increasingly diversified social context. This module introduces you to how cognitive processes such as social categorization impact what we see and how we react to our social environment. It will help you understand your own and others' perceptions and reactions to difference. By the end of this module, you will have acquired conceptual tools and experiential data in order to analyse your reactions in social interactions in the workplace.

Key Concepts

• Become familiar with the concept of social categorization
• Analyse the impact of the social categorization on the way you see, understand and evaluate a social situation
• Appraise your own and others' reactions to diversity and the consequences on identity and social interactions

Junko Takagi

Diversity and Inclusion around the World

Well done! You are almost there! In this final leg of your learning journey, you will travel to different countries around the world to find out what diversity and inclusion initiatives are being implemented, and to think about their impact. You will also have the opportunity to describe a diversity and inclusion best practice, and thereby develop your skills to look for diversity information in the workplace, to identify diversity and inclusion best practices, and to become more aware of the different inclusion initiatives that are in your professional environment.

Key Concepts 

• Be more aware of of diversity and inclusion practice in your professional environment
• Identify and analyse your own diversity and inclusion scenarios
• Be more reflective on your own experiences
• Evaluate and interpret a firm's diversity and inclusion policies

Week 2: Societal Level Effects

Philip Nichols

In this module, you'll explore the extensive effects of corruption, including its economic, social and psychological costs. You'll learn how corruption leads to the informal creation of parallel institutions, such as loansharking and black markets, and see the role decision-makers play in enabling the spread of corruption. You'll also learn how trust is jeopardized, and how this loss of trust inhibits economic and social development. You'll examine the social costs of corruption, including decreases in the quality of infrastructure and in environmental quality, increases in terrorism and infant mortality, and other threats to human security. At the end of this module, you'll be able to outline the comprehensive effects of corruption so that you can determine strategies for addressing them.

• Classify effects of corruption

• Distinguish social costs of corruption

• Recognize how corruption erodes trust in various organizations

Video Lectures:

• 2.1 Societal Level Effects (15 mins)

• 2.2 Decision Makers (9 mins)

• 2.3 Corruption and Trust (8 mins)

• 2.4 Corruption Hurts (15 mins)

Quiz: 

• Week 2: Corruption Within Society Quiz (10 Questions)

• Readings: (20 mins)

Week 4: Corruption Control

Philip Nichols

In this module, you will learn the main theories about control of corruption. You'll explore whether or not corruption can be controlled. Then, you'll examine the different ways corruption can be controlled: firms, industries, and polities (organized societies). You'll learn about assurance problems, platforms for exchange, and certification programs as some methods of control. You'll look at the steps organized societies have taken to control corruption, including the example of a country that used to have the cleanest government in the world. By the end of this course, you will be able to apply the principles you’ve learned by assessing the work of your peers in a Peer Review assignment. You'll create a Corruption Analysis in which you identify and analyze a real-life incident of corruption that has occurred anywhere in the world over the past 12-18 months.

Key Concepts

• Define theories about control of corruption

• Compare organized societies corruption control methods

• Evaluate a real-life incident of corruption.

• 4.1 Theories of Control (18 mins)

• 4.2 Control by Firms (24 mins)

• 4.3 Control by Industries (21 mins)

• 4.4 Control by Polities (14 mins)

• Week 4: Course Peer Review (2h)

• Week 4: Course Peer Review

Welcome to Tech for Good: The Role of ICT in Achieving the SDGs.

In this course, we will be exploring the unique challenges and opportunities that information and communication technologies pose for achieving sustainable development. The course gives you the opportunity to hear from seventeen global thought leaders and changemakers in the fields of ICT and sustainable development, as well as discuss and debate with fellow learners from around the world!